dollar138Terms of Use

E-wallet adoption across Southeast Asia has reached non-specific info of adult users within the past three years, shifting deposit preferences away from traditional bank transfers toward instant payment methods like DANA and e-wallet. We at dollar138 have aligned our terms to reflect this reality: our payment conditions, account verification requirements, and withdrawal standards are written for users who may deposit via e-wallet, bank transfer (mobile banking, local payment, online payment, e-wallet virtual accounts), or mobile banking, and who expect fast settlement and transparent fee disclosure.

These Terms of Use govern your use of dollar138 and all services we offer—football betting on Liga 1 and international tournaments, esports markets, live-dealer games, and slot machines. By opening an account with us, you accept these terms in full. We undertake to enforce them fairly and consistently. If you have questions about any clause or how it applies to your account, contact our support team via live chat.

Our jurisdiction is restricted: dollar138 is available only where local law permits online betting and gaming. If you are accessing dollar138 from Jakarta, Surabaya, Bandung, Medan, or another supported region, these terms apply to you. If your location falls outside our service area, you cannot legally open an account, and we reserve the right to restrict or close access if we detect usage from unsupported territories.

Account opening and verification on dollar138

When you join dollar138, you agree to provide accurate, complete information. We require your full legal name, date of birth, national ID number, phone number, and email address. This information is used for Know Your Customer (KYC) verification—a regulatory requirement that protects both you and us from fraud and money laundering. Before your first withdrawal, you must upload a copy of your identity document and proof of address (utility bill, bank statement, or official letter dated within the past three months). If your documents are unclear or do not match your registered details, we will request resubmission. Verification typically takes subject to verification; during major holidays like Idul Fitri or Idul Adha, processing may take longer.

Your account is personal and non-transferable. You may not share your login credentials, permit others to access your account, or use multiple accounts to circumvent our terms. We monitor for suspicious patterns—rapid deposits followed by immediate withdrawals, large bets placed immediately after account opening, or multiple registrations from the same device or address. If we detect such patterns, we may suspend your account pending investigation. We undertake to notify you of any suspension and to explain our reasoning if you request clarification.

Deposits and withdrawals on dollar138

Deposit methods vary by region and availability. We accept DANA, e-wallet, mobile banking, local payment, online payment (e-wallets); e-wallet (instant transfer); and direct bank transfers to our virtual accounts at mobile banking, local payment, online payment, and e-wallet. E-wallet and mobile banking deposits settle instantly. Bank transfers typically settle within 1–2 hours during business days; weekend and holiday processing is slower. We do not charge deposit fees; your bank or e-wallet provider may. Minimum deposit is our welcome offer; maximum per transaction is our welcome offer. We reserve the right to adjust limits to comply with regulatory requirements.

Withdrawals are processed to your original payment method. If you deposited via local payment, your withdrawal returns to your online payment account. Withdrawal requests are reviewed for security before processing—this typically takes subject to verification to 1 hour. Large withdrawals (over our welcome offer) may require additional verification. Withdrawal fees depend on your payment method: e-wallets are usually fee-free; bank transfers incur a flat rate set by the receiving bank. During Idul Adha or other major holidays, withdrawal processing may be delayed.

Bonus terms and conditions

dollar138 offers welcome bonuses, reload bonuses, and cashback on certain conditions. Each offer has specific eligibility, wagering requirements, and time limits. Welcome bonuses typically require a deposit and carry a wagering multiplier (e.g., deposit our welcome offer, receive our welcome offer bonus, wagering requirement 5×). This means you must wager our welcome offer in total bets before the bonus is released as withdrawable funds. Wagering counts bets on football markets and esports at non-specific info; slots and live-dealer games may contribute at different rates (non-specific info or less). Time limits vary by offer—most bonuses expire 7–30 days after credit. We state the expiry clearly in your bonus notification. If you fail to meet wagering before expiry, the bonus forfeits automatically and cannot be reinstated.

Bonuses are non-cumulative: you cannot claim multiple bonuses simultaneously. If you have an active welcome bonus, you cannot claim a reload bonus until the welcome bonus is fully wagered or expired. We reserve the right to cancel any bonus if we detect terms violation—for example, using bonuses in combination with a pattern designed to extract guaranteed profit.

Disputes and jurisdiction on dollar138

If you believe your account has been restricted, funds are missing, or a bet was settled incorrectly, contact our support team immediately. We will investigate within 48 hours and respond with findings. Our investigation may include reviewing transaction logs, game outcomes, and payment records. If we confirm an error on our part, we will correct your balance. If we confirm the decision was correct, we will explain in detail why the outcome stands. You may escalate unresolved disputes to our management team, though we will not overturn settled bets or game outcomes based on subjective disagreement alone.

Our terms are governed by the laws of the jurisdictions where we are licensed to operate. Any legal action must be initiated in courts within those jurisdictions, not in your local courts. We at dollar138 disclaim liability for indirect or consequential damages—lost winnings, emotional distress, or lost opportunity are excluded. Our liability is capped at the total amount of funds in your account. By accepting these terms, you agree to these limitations.

We reserve the right to modify these Terms of Use at any time. If we make material changes, we will notify you via email or in-app notification at least 14 days before the new terms take effect. Continued use of dollar138 after the effective date constitutes acceptance of the updated terms. We undertake to keep these terms fair and transparent. If you have concerns about any change, contact support before the effective date.