dollar138 Account & Payment FAQ
Users registering with dollar138 ask about account setup, document verification, deposit methods, game types, and withdrawal timelines. This page answers the most common questions across account management, payments, game categories, loyalty rewards, data privacy, and support availability. We frame each answer around security, local payment options, and the steps involved—without overstating speed or guarantees.
This FAQ covers the mechanics of opening an account, funding it via DANA, e-wallet, mobile banking, local payment, online payment, or bank transfer, and understanding what games and betting markets dollar138 delivers. If your question relates to a specific promotion, terms condition, or legal matter, we direct you to the relevant page so you have the full context.
Read each answer in full because many questions have multiple parts—for instance, deposit ranges differ by payment method, and withdrawal timelines depend on your bank and time of day. If you don't find your answer here, our support team responds via email or chat during standard business hours. For policy details on data handling, account closure, and user rights, see our privacy policy and legal notice.
- Account and registrationhow to start, KYC verification, password recovery, data deletion
- Payments and transactionsdeposit and withdrawal via e-wallet, mobile banking, local payment, online payment, e-wallet, and bank accounts
- Game categories and rulesfootball betting, live-dealer tables, slots, and esports markets
- Loyalty and supporttier rewards, live chat availability, and account care
Account and registration
During registration on dollar138, you provide your email address, phone number, and a password. We send a verification code to your email and phone—you enter both codes to confirm ownership. Next, you complete KYC (Know Your Customer) by uploading a photo of your ID (national ID, passport, or driver's license) and a selfie holding the ID. We verify your name, date of birth, and photo match our records. Once KYC is approved, you can add a payment method—DANA, e-wallet, mobile banking, local payment, online payment, or a bank virtual account. This process typically takes one business day. Until KYC is approved, you cannot deposit or withdraw.
Account opening has five steps. First, visit dollar138 and tap "Open account"—enter email, phone, and password. Second, verify email and phone with the codes we send. Third, complete KYC by uploading ID and a selfie; we review this within one business day. Fourth, once KYC passes, add a payment method from our list: e-wallet, mobile banking, local payment, online payment, e-wallet, mobile banking, or local payment, online payment, e-wallet, mobile banking virtual account. Fifth, make your first deposit using that method. After these steps, you can view football markets for Liga 1, Piala AFF, and Champions League, access live-dealer tables, and play slot games. Two-factor authentication is optional but recommended for extra security.
To request permanent deletion of your dollar138 account and personal data, log in and go to Settings → Account → Request Closure. Enter your password to confirm, then submit the request. We process account closures within five business days. After closure, your profile, game history, and betting records are deleted from our live systems. We retain transaction records (deposits, withdrawals, betting slips) for seven years to comply with tax and anti-money-laundering law. You cannot reverse a closure request once submitted, so confirm you want to proceed. If you have an outstanding withdrawal or unresolved dispute, we will not process closure until those are settled.
We at dollar138 offer support via live chat and email. Live chat is available Monday to Friday, 09:00 to 18:00 local time (Jakarta timezone). Outside these hours, you can submit an email and we respond within one business day. During Indonesian holidays—Idul Fitri, Idul Adha, Imlek, and national public holidays—live chat may be delayed or unavailable; we prioritise email support on those days. For urgent account lockouts or security issues, email is fastest because it creates a ticket that escalates immediately. Our average email response time is 4–8 hours during business hours.
Payments and transactions
Deposit ranges vary by payment method on dollar138. E-wallet deposits via local payment, online payment, and e-wallet accept amounts from our welcome offer to our welcome offer per transaction. mobile banking and local payment follow the same range. online payment transfers allow our welcome offer to our welcome offer. Bank virtual accounts (e-wallet, Mandini, mobile banking, local payment) accept our welcome offer to our welcome offer. Each method has daily and monthly limits enforced by your bank—your bank may cap total daily transfers at our welcome offer. Deposits are processed instantly after you complete the payment on your bank's or wallet's app. If a deposit doesn't arrive within subject to verification, check your bank's transaction history; if it shows complete, contact our support team with your receipt.
dollar138 does not charge deposit fees. When you fund your account via online payment, e-wallet, mobile banking, local payment, or online payment, the full amount reaches us without deduction. Your wallet or bank may charge their own transfer fee—that is between you and your provider, not dollar138. Withdrawals also carry no dollar138 fee. When you request a withdrawal to your registered e-wallet, mobile banking, or bank account, we cover the transfer cost and you receive the full amount. Some banks may add a receiving fee on their end; that falls outside our control. Withdrawal processing varies: e-wallet transfers typically complete in subject to verification to 2 hours; bank transfers may take 1–4 hours depending on inter-bank routing and time of day. We review all withdrawals for fraud before sending, which adds subject to verification.
Game categories and rules
dollar138 offers four main game categories. Football betting covers Liga 1, Piala Indonesia, Piala AFF, Champions League, and Premier League with game information, pre-match markets, and in-play wagers. Live-dealer tables include blackjack, roulette, baccarat, Dragon Tiger, and Sic Bo streamed from multi-camera studios with real dealers. Slot games include Aviator, Sweet Bonanza, Gates of Olympus, Fortune Tiger, and Mahjong Ways with fixed paytables and certified RTP (return-to-player) rates published in each game's rules. Esports markets cover Mobile Legends, Free Fire, and PUBG Mobile tournaments with odds on match outcomes and tournament winners. All games are available on mobile app and web browser. Game availability and bet limits vary by time of day and match schedule.
Loyalty and account care
Our loyalty tier system on dollar138 awards points based on your betting activity. For every our welcome offer you wager across any game category, you earn one point. Points accumulate toward tier advancement: Bronze starts at 0 points, Silver at 500, Gold at 1,500, and Platinum at 5,000. Each tier unlocks benefits such as bonus point multipliers, priority support, and periodic bonus offers. Tier status resets on the first of each calendar month, so your accumulated points reset but your withdrawal and deposit history remain. You can view your current tier and points balance in Settings → Loyalty. Higher tiers during high-activity months—like during Piala AFF or major Champions League rounds—earn faster because more matches mean more wagers. Points do not expire during the month you earn them; unused points vanish on the reset date.