dollar138 Platform Privacy Notice

This page describes what we collect when you use dollar138 and how we keep that data protected. We process your information to operate our platform—account verification, payment processing, fraud detection, and customer support—under the laws of jurisdictions where our service is available. We undertake to be transparent about what we collect and how we use it.

Your privacy matters to us. We maintain industry-standard encryption (TLS 1.2+) on all data in transit and at rest. Every account holder on dollar138 completes identity verification (KYC) using government-issued documents before withdrawing funds. We store passwords as hashed values; we never see them. If you have questions about how we handle your data, our support team is available via live chat during business hours.

We comply with applicable data protection laws in the jurisdictions where dollar138 operates. This policy is not legal advice; if you dispute our handling of your information, you may lodge a formal complaint with the relevant data protection authority in your country or region.

What We Collect and How We Use It

We collect the minimum information needed to deliver dollar138 services: your full legal name, date of birth, email, phone number, home address, government-issued ID number, and proof of address. During account setup, we verify these details against official databases. We also record your payment methods (DANA wallet ID, e-wallet account, bank account for mobile banking, local payment, or online payment transfers).

When you use dollar138, we log your login times, IP address, device type, and browser information. We record all bets placed, deposits, withdrawals, and support interactions. We collect this data for three reasons: to prevent fraud and money laundering; to comply with anti-money-laundering (AML) regulations in your jurisdiction; and to investigate disputes between you and our platform.

We do not sell your personal data to third parties. We do not use your data for advertising or marketing unless you explicitly consent. We do not share your identity with other players or public records.

Third-Party Data Processors

We engage processors to handle specific functions on our behalf:

• Payment processors (e.g., e-wallet, mobile banking, local payment, online payment, e-wallet, mobile banking aggregators, local payment, online payment, e-wallet) receive your account identifier and transaction amount only; they do not receive your full account data or betting history.
• KYC verification providers receive your identity documents and address proof to confirm you are who you claim to be.
• Fraud and compliance vendors receive anonymized transaction patterns to detect unusual activity (e.g., rapid deposits followed by immediate withdrawal, which may trigger review).
• Hosting and infrastructure providers (e.g., cloud servers) store our systems but do not access your personal data directly.

Your Rights on dollar138

You may request access to all personal data we hold about you. You may ask us to correct inaccurate information (e.g., if your address on file is outdated). You may request deletion of your account and associated data, though we may retain records for legal or anti-fraud purposes for up to seven years. You may withdraw consent to use your data for non-essential purposes (e.g., we will stop sending promotional emails if you ask). We will respond to all access and deletion requests within 30 days.

Cookies, Data Retention, and Contact

We use cookies to keep you logged into dollar138, to remember your preferred language and payment method, and to track which games you viewed. These are functional cookies; we do not use them for tracking across other websites. Most browsers allow you to refuse cookies or warn you before accepting them. If you disable cookies, dollar138 may not function correctly.

We retain your account data for as long as your account is active. If you close your account, we keep transaction records for seven years (a legal requirement in most jurisdictions). We delete cookies after 12 months of inactivity. If you lodge a complaint, we retain evidence of that complaint and our response for three years.

If you have a question about how we collect or use your data, or if you want to exercise your rights on dollar138, contact our data protection team at [email protected] or via the live chat on our platform. Please include your account ID so we can locate your file quickly. Our support team operates during business hours in the Indonesia region.